Understanding Canada Delivery Policy

DELIVERY POLICY

Shop Active Grow

Last updated: December 2024

At Shop Active Grow, we are committed to providing a simple and efficient shopping experience. We offer free shipping with package tracking for all orders. Our warehouse is located in Canada (Ottawa), allowing us to provide fast and reliable service to our Canadian customers.

PROCESSING TIMES

Orders are processed within 1 to 2 business days. Delivery services operate only on weekdays (Monday to Friday).

TRACKING NUMBERS

Each shipped order includes a tracking number. You will receive this number by email once your items have been shipped. Please allow up to 72 hours for tracking information to update.

DELIVERY ZONES

We currently deliver across Canada. For deliveries to other countries, please contact us at shopactivegrow@gmail.com to check availability and applicable fees.

ESTIMATED DELIVERY TIMES

•       Canada (urban areas): 3 to 7 business days

•       Canada (rural areas): 5 to 10 business days

•       Express delivery: Available upon request (additional fees apply)

UNFORESEEN DELAYS

In some cases, delivery may take longer than the standard times mentioned above. Most of these delays are caused by factors beyond our control, such as:

•       Exceptional weather conditions

•       Carrier delays

•       Addressing or accessibility issues

•       Congestion during peak periods (e.g., holiday season)

If your package is delayed, please contact us and we will work with you to resolve the situation.

UNSUCCESSFUL DELIVERY

If a delivery fails due to an incorrect address provided by the customer, additional charges may apply for a new delivery attempt. Please ensure your delivery address is complete and accurate when placing your order.

CONTACT US

For any questions regarding your delivery, please do not hesitate to contact us:

Email: info@shopactivegrow.com

Phone: +1 (438) 466-1732

Address: Ottawa, Ontario, Canada

Shop Active Grow - Your partner for active growth

 

Available delivery options

 

 

Our Canada delivery policy offers several options tailored to your needs, whether it's standard, express, or pick-up point delivery. Each method guarantees precise tracking, respected deadlines, and optimal security for your packages. We collaborate with reliable carriers to ensure your orders arrive quickly and in perfect condition, anywhere in Canada. Choosing the option that suits you optimizes your online shopping experience and ensures that your products will be delivered according to your preferences.

 

 

Delivery times and zones

 

 

The Canada delivery policy covers the entire national territory, including all provinces and territories. Delivery times vary depending on the destination and the chosen option, generally between 2 and 10 business days. We strive to reduce these times while ensuring consistent service quality. Some remote areas may require additional time, but we always clearly inform you of these delays when you place your order to avoid any surprises.

 

 

Returns management and customer support

 

 

In case of any issue with delivery, our Canada delivery policy includes dedicated customer support. We facilitate the management of returns and claims to guarantee your satisfaction. If you receive a damaged package or if your order is incomplete, our team intervenes quickly to resolve the situation. Your peace of mind is our priority, which is why we do everything we can to offer you a simple and efficient delivery experience.